We are licensed for six passengers per boat. Children and adults, whatever age or size, are considered a passenger according to the U.S. Coast Guard.  If we would take more than 6 passengers, we could lose our captain's license forever. Most private charter boats are licensed for 6 passengers in Florida regardless of the size (carrying capacity) of the boat.​ 
 

Reservations require about a 50% deposit to secure your cruise. Should the weather be deemed unsafe, we will give you a "rain check" to another date, or refund your deposit in full.

Short notice reservations: In general we accept short notice reservations, but we do require payment in full at time of booking to secure the charter. Please call the office to inquire.
 

If you have to reschedule for some reason, please give us as much notice as possible.
 

Cancellation: To get a full refund you must cancel your charter at least 24 hours in advance from trip start.
 

You are considered a "No Show" if you are 30 minutes late and do not call (239) 734-5636. You will forfeit your deposit.
 

If you are redeeming a gift certificate and are a "No Show" you will forfeit your gift certificate.
 

What if our trip is cut short? Let's say you book a half-day trip (four hours) and a  storm makes us return to the dock after two hours, you will only be charged 50% of the total price of your trip. You will only be charged for the length of the trip any given day allows us to get in. 
 

Gratuities are standard in this industry and are usually a percentage of the total purchase price. The going rates for tips in the US are 10-25%. But in the end, it is up to you and how happy you were with the captain/guide and your trip and is a sign of your appreciation.  A tip, no matter how small, is always a morale boost for our captains, guides and first mates. (You can include it in the payment or give it to the captain or guide directly. )
 

If there were any issues during the charter, please let the office know via email or with a call. If you were satisfied with the captain and the charter we would be very happy if you leave a review either on Google or on Tripadvisor  where we have listings under "Mangroveman Charters" or "Mangroveman Charters LLC."